Customer experience

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Customer experience

Customer Experience

Compliments

Positive feedback is considered a compliment and is used towards measuring rewards and recognition of staff. Appreciation is always encouraging and contributes to motivating teams to set higher standards.

Service experienced may be appreciated by any of the following options: Please click here to initiate the feedback process

STEPS:

• Compliment for the service/ staff
• Russia Visa Centre Customer Support team receives the compliment
• The staff is given a certificate of appreciation

Complaints

Constructive feedback is treated as a complaint and an opportunity for continuous improvement. Assurance of a timely response and resolution of the grievance as per the organization’s complaint handling procedure is committed.

Service experience may require attention and feedback can be shared via the following options:

• To submit an Online feedback for first time click here
• In case the response provided is not satisfactory, click here
• Feedback received about service/ staff
• The Russia Visa Centre Customer Support team receives the complaint
• The feedback is shared with the concerned supervisor
• The supervisor investigates the complaint and will respond with a resolution. If the response provides is not satisfactory, the feedback may be readdressed.

Useful links

Consulate General of the Russian Federation in New York

Embassy of the Russian Federation in the USA

Ministry of the Foreign Affairs of the Russian Federation

Consulate General of the Russian Federation in Houston

General Directorate for Migration for the Ministry of Internal Affairs of Russia

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